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Salary & Benefits: £20,000 – 26,000 pa (With prospects of a Company Car as the role develops) plus bonus, pension, private healthcare & life assurance Location: Rotherham Head Office Are you someone who enjoys solving problems, talking to customers and looking for a new and exciting role in customer care? If so then this is the position for you. We are a market leader nationally, installing home insulation across the UK from our 16 depots; our heating company currently has 3 depots throughout the UK We have a mission that requires us to deliver high levels of customer service in all our activities. With 15 depots and 500 staff, we know that customer service is key to our future. We have recently won the award for overall winner in the Rotherham Chamber business awards. Reporting directly to the Board, the role will involve managing the customer care area within the two core businesses. Resolving customer complaints, liasing with key customers to ensure we are meeting their expectations, resolving issues they may have by liasing with our 19 operating depots. Monitoring customer satisfaction, training others in customer service standards, continually finding ways to improve what and how we do it to raise the level of service that we offer. You will also be responsible for collating the data on the quality inspections that occur and producing reports for the asst operations director. Take responsibility for the customer service representative. In time the role will involve visiting the operating depots. Key Requirements: · Proven ability managing customer complaints · Have a ‘can do’ attitude · Good communication skills at all levels · Good IT skills · Ability to resolve problems · Ability to influence and negotiate · A hunger to develop and grow · A disciplined approach · Be of a technical mind If interested in this position, simply apply via the button shown.
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