Skills |
Under the general supervision of the IT Operations Manager, this position provides support for approximately 150 users. Duties require specialised knowledge of a wide range of computer hardware, software, and networking. The department operates 24 hours a day from Sunday night to Friday night. This post will involve working shifts of 8.5 hours per day according to morning, evening and night shifts (morning = 06:30 - 15:00, evening = 14:30 - 23:00 and nights = 22.30 - 07:00).
Responsibilities:
Ensure the continuous operation of PC and Unix servers by providing support for operational problems either raised or predicted
Providing first line support to end users for telecommunications
Maintenance of a hardware inventory, detailing PC and associated equipment
Maintenance of software installed log, ensuring compliance with licensing regulations
Installation and configuration of internal, computer and network resources
Maintenance of Helpdesk system
Ensure consumables in printers and backup devices are kept to operating levels
Ensure backup systems are functioning properly
Candidates should demonstrate the following experience:
One or more years support experience of account/general ledger system
An in depth knowledge of UNIX (HP-UX), MS Windows 95, NT and MS Office
Networking - Ethernet topology, structured cabling, TCP/IP, SNMP
Helpdesk System
Knowledge of UGL
HND or Degree qualified in a computer sciences related subject, it would also be advantageous for candidates to have experience in Visual Basic, Unix (HP Korn shell), Unix (Solaris), Data Feed services (Reuters, Bridge, Comstock), Internet and Intranet and Helpdesk - Sunrise Optima.
In addition to the above the successful applicant will be able to work as part of a team, sharing information and operating as part of a group to solve problems. Excellent verbal and written communication skills, and the ability to communicate technical computer concepts to non-computer literate individuals are essential. |
