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Our client, one of the UKs top digital communications agencies and based in West London, is urgently seeking an ICT Senior Support Analyst for immediate start. The role is essentially one of systems administration, supporting the IT infrastructure, both hardware and software. The level of infrastructure support runs from desktop machines and client applications, to servers and core IT services. This also includes the telecommunications systems. The IT department utilises a helpdesk system to manage and prioritise workflow. Ensuring requests for support are logged and prioritised, in conjunction with the requesting employee, is paramount to ensuring continued customer satisfaction and the ability to identify and fix root cause problems. Youll need the following essential skills: * Excellent knowledge of Microsoft Server technologies: * NT4. * Windows 2000-2003. * Exchange 5.5. * IIS 4-6. * Software update services. * Excellent knowledge of Microsoft client platforms. * Windows XP professional - Office 2000. * Good knowledge of Veritas Backup software for servers. * Good knowledge of Network Associates anti-virus software (EPO configuration). * Good knowledge of Checkpoint FW-NG. * Good knowledge of InDeX telecoms system, globix voicemail. And any of these skills would be an advantage: * Unix server platforms. * Freebsd, Openbsd, Linux, Redhat, Solaris. * Active Directory design, migration, roll-out 2000/2003. Key responsibilities of the role * Helpdesk activity to support employees who have problems with their allocated PC or peripheral device. * Creating and maintaining Ghost images with current application software and drivers for company workstations. * Maintaining an equipment inventory and reconciling it, as required by the Finance Department, to the company asset database. Maintaining the software license inventory and schedules of deployed software. * Maintenance of the backup system, including tape rotation and problem resolution. * Recommending upgrades, and upgrading hardware and software when necessary. * Work with vendors of office equipment as needed for maintenance and repairs. * Manage adds, moves and changes on the telecomms system. * Work on projects to improve and upgrade the network infrastructure of the company. * Work with other members of the ICT support team to provide quick and sound solutions to day-to-day issues. If interested in this position simply apply via the button shown.
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