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Our client is a provider of advanced mobile telecom services to a broad range of corporate customers. These are based around advanced corporate directory services and include SMS, WAP, desktop and human assistant directory lookups plus messaging services delivering voice, SMS and email relay to large distribution groups. Our client operates the Vodafone Rapide business service, which is currently powering growth of the business. This has led to wire-e becoming a strategic partner of Vodafone. Our own brand services and new mobile operator business development are also contributing to growth. The company relies entirely on its own technical infrastructure for commercial success so the Technical Operations Manager will have a vital role in the success of the company. Role: Reporting to the CEO, you will take responsibility for all aspects of the technical operations for the company. This will include management of all aspects of the infrastructure comprising of all systems, local and wide area networks, workstation and telecommunications. The role will have both strategic and operational goals. The infrastructure must meet day-to-day Service Level Agreements, provide a platform for the release of new code by our in-house team of developers and be able to cope with all expansion needs. Services run 24 hours a day so some out of hours working and problem callout is to be expected. The Technical Operations & Service Delivery Manager must be able to combine both hands on technical ability with strong management skills. As the technical operations team grows the management aspects will increase, so the ideal candidate should be looking to move further into management. The role comprises three different areas and the successful candidate will show, at a minimum, a proficiency in two with the aptitude to grow into the third. • Ability to perform the short-term technical support (20%) • Ability to understand and problem solve the technical architecture of the corporate and live infrastructure covering a wide range of technologies (60%) • Ability to see longer-term goals and the ability to put in place procedures to enhance the running and stability of the infrastructure (20%) Infrastructure: wire-e runs on a mixed Linux (preferred), AIX and Windows server environment, utilising DB2 relational databases at the core. Development is primarily in Java on WebSphere but with some specialised aspects in Python. Servers are currently hosted at the Coventry offices but the live environment is being migrated to a fully hosted environment for reliability and security. Coventry will continue to be used for development and disaster recovery. Skills required: A candidate should have sound technical knowledge of Red Hat Linux and Windows 2000 plus ideally AIX. The deployment and operation of DB2 databases, IBM WebSphere, HTML based applications, WAP applications, SMS, network design, security and voice telephony are all advantages. Given the senior position within the company people skills are vital, as is a mature approach to operational management. The ability to contribute strategically to the company will also be of growing importance so a forward-looking thinker able to influence at the highest level will find the environment rewarding. Availability: This is a new position created to aid the company with its current rapid expansion. Salary: £25-£30K depending on experience. If interested in this position simply apply via the button shown.
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