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This global sportswear brand is looking for a new member for their Rathdowney - County Laois, Southern Ireland, any previous sportswear an advantage.
OVERALL ROLE PURPOSE
To maximise the sales and profitability of the store, through effective management of the store operations and leadership of the team, with emphasis on visual presentation and customer service.
What deadlines or pressures have to be met?
Volume – customer; product and paperwork
Maintaining standards
Motivating a team of 5 - 15 people
Exceeding targets
Daily / Weekly deadlines
KEY ACCOUNTABILITIES: What are your main duties?
1 To consistently maintain the highest standards of customer service - through the effective management of the team and a positive presence on the sales floor. 40%
2 To consistently maintain the highest levels of product presentation through effective visual merchandising, replenishment of product and adherence to operational standards. 15%
3 To actively lead the team through effective motivation, training and development and to effectively plan and communicate as appropriate. Emphasis on coaching team leaders to analyse, plan, execute and follow up tasks on a daily basis. 20%
4 To effectively manage Company assets through compliance with the procedures relating to the following accountabilities: loss prevention; cash compliance; health and safety; payroll management; rota scheduling; returns/postal returns; HR compliance with paperwork; staff accounts; stationary and supplies. 10%
5
To manage product flow into the store through effective planning of resources, pre-retailing, recording variations and follow-up of queries with Head Office. To oversee stockroom organisation and compliance with minimum standards, and to maintain up to date and accurate price lists. 15%
KEY AREAS FOR DECISION MAKING/JUDGEMENT/INITIATIVE: In which areas and to what level are decisions made before needing authorisation?
1 To make the necessary business decisions in conjunction with the management team.
2
Planning daily / weekly operations. Ensuring daily coaching of staff through the Sales Floor Manager programme. Determine the prioritisation of stock processing.
3 Handling customer complaints. Ensure implementation of minimum standards of key visual areas.
4 Carry out loss prevention audits on a monthly basis. Auditing cash compliance paperwork on a weekly basis.
WORKING WITH COLLEAGUES: Does the role entail liaising, leading, coaching or managing? Please state how and with whom.
1 Motivating, coaching and developing the store team.
2 Actively supporting the management team through open and honest communication and effective planning.
3 Actively support the management team and colleagues in other outlet stores.
ENTRY LEVEL RECRUITMENT CRITERIA
Knowledge/Skills/Experience
Minimum of 1-2 years retail supervisory experience.
Customer and sales focused.
Excellent written and oral communication skills.
Experience of training and development.
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